Welcome to the online store of Aqad Lamya for Gold Establishment (referred to as the "Website" / "Online Sales"), operated by the Establishment (referred to as "we / us / our"). You may also visit us at our store located in Dammam, Souq Al-Hob.
As a user of the Website (referred to as "you / the Customer"), you must read and understand the following terms. By using the Website for the purpose of purchasing, you become bound by them. If you do not agree to any of these terms, we advise you not to use the electronic services.
Definitions:
Store / we / us: Aqad Lamya online store.
Customer / User: anyone who visits, uses, or purchases through the Website.
Products: all gold items, jewelry, diamonds, accessories, or any other products displayed on the Website.
Order: the purchase order submitted via the Website or approved official channels.
Eligibility:
By using the Website, you confirm that you are legally able to represent yourself under the laws of the Kingdom.
Minors (under 18) may use the Website under the supervision of a parent or legal guardian, provided the guardian agrees to comply with these terms.
The user is responsible for using the Website from outside the Kingdom in full compliance with the local laws of that region.
Additional terms may apply to custom designs and personal orders as we deem necessary.
Use of the Website — the user agrees not to:
Misuse the Website or attempt to hack it.
Enter false or misleading information.
Copy content, images, or designs without permission.
Use the Website in a way that harms the store, customers, or others.
The Website cooperates with the competent authorities to prosecute anyone proven to be involved in violations affecting the operation of the Website or causing it harm.
Official Channels for Ordering and Contact:
Orders are accepted exclusively through:
The store bears no responsibility for any orders, financial transfers, or transactions made through unofficial accounts, websites, or parties impersonating the store.
Shopping Cart:
We reserve the right to limit the number of items per person, household, or order. This applies to items ordered from the same account, card, or shipping/billing address.
Product Details and Stock:
The store displays products as accurately as possible, including metal type, karat, approximate weight, size, type of stone or diamond (if any), price, and any material details. Please note:
Slight natural variations in weight or craftsmanship may exist between pieces, especially mass-produced items, and are not considered defects as long as the product substantially matches the description.
Displayed colors depend on your screen settings, which are beyond our control.
Publishing product details does not guarantee availability or fixed pricing.
For custom orders and designs, the total price can only be determined after submitting your complete order.
Pricing:
All prices are in Saudi Riyals and include VAT.
Some product prices are calculated electronically and may change based on the global gold price, manufacturing cost, and other commercial factors.
The applicable price is the one shown at checkout and payment.
We reserve the right to correct any typographical or technical error in prices or specifications, and to cancel and notify you of any order with an incorrect price.
Product availability and prices may change after an order is accepted for reasons beyond our control; we will notify you and compensate you as we deem appropriate.
Payment:
The store provides secure, approved payment methods such as: Mada / Visa / Mastercard, Apple Pay, bank transfer, and installment or deferred-payment solutions (if available, such as Tamara/Tabby), plus any other methods announced by the store. The customer must pay the full order value through official channels. The store is not responsible for any amounts transferred to accounts not belonging to it.
Shipping and Delivery:
Orders are prepared and shipped to the address specified by the customer through approved shipping companies or couriers.
Delivery time varies by city, shipping method, product availability, and carrier conditions; the estimated delivery time is (1 to 7) business days unless otherwise stated.
Express shipping may be available in certain cities as announced by the store.
The customer is responsible for entering accurate shipping details, and the store is not liable for delays caused by incorrect data or circumstances beyond its control.
In-Store Pickup:
The customer may choose in-store pickup (if available) by presenting the order number or proof of purchase, presenting ID on request, and adhering to the pickup period set by the store.
Invoice and Certificates:
A purchase invoice is issued in accordance with applicable regulations.
Diamond certificates, inspection reports, or specification cards are provided as indicated on the product page or upon customer request.
All gold products are genuine and hallmarked according to applicable requirements.
Warranty and Quality:
The store guarantees that products are genuine and match the description. The customer may request a return or exchange if a manufacturing defect, lack of authenticity, or substantial non-conformity with the description is proven.
Defects or Damage on Receipt:
The customer must inspect the order immediately upon receipt and notify the store within (24) hours of any visible breakage or damage, missing contents, or substantial discrepancy. The store may request photos or supporting documents before approving the request.
Order Cancellation:
By the store: we reserve the right to cancel if payment is declined, if the customer delays payment beyond (24) hours, or if the delivery address/contact details are incorrect or the customer cannot be reached.
By the customer: you must contact us first. Cancellation is possible before the order is shipped; cancellation after shipping may incur cancellation fees.
Intellectual Property:
All rights to the Website — text, images, designs, logos, brand identity, and content — are owned by or licensed to the store and may not be used without prior written consent.
Limitation of Liability:
To the extent permitted by law, the store is not liable for any indirect or consequential damages or loss of profit. Its liability, when established, is limited to the value of the product in question.
Governing Law:
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent authorities in the Kingdom have jurisdiction over any dispute.
Store Details:
Trade name: Aqad Lamya for Gold Establishment
Registration No.: 2051228796
Tax No.: 310208821800003
Customer Service WhatsApp: 00966566998865
Address: Dammam, King Fahd Street, Souq Al-Hob
